Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
  • Home
  • Release Notes

PatientPay 25.8.1

August 2025: Expanded Data Processing, Smarter Billing, and Streamlined User Experience

Written by Brian Basho

Updated at September 3rd, 2025

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Patient Portal
  • Admin
    Config Reports Onboarding
  • Integration
  • Release Notes
+ More

Table of Contents

πŸ—“οΈ Go-Live Date:This release is generally available on August 21, 2025. πŸ“’ Whats NewBelow is a summary of the enhancements and improvements included in this release: Details πŸš€ New Features & Enhancements πŸ› οΈ Bug Fixes ⚠️ Known Issues in This Release

πŸ—“οΈ Go-Live Date:
This release is generally available on August 21, 2025.

πŸ“’ Whats New
Below is a summary of the enhancements and improvements included in this release:

  • Expanded data processing: Batch ingestion for Azalea now handles up to 10,000 records for faster, more reliable syncing.
  • Smarter billing workflows: Hospital-specific logic, daily balance checks, and more automation produce clearer, more accurate statements.
  • Greater payment flexibility: Auto-charge enhancements allow installment changes; improved patient reminders for expiring cards and upcoming charges.
  • Seamless login: Okta Single Sign-On delivers a streamlined, one-click (or β€œno-click”) login experience.
  • Transparent tracking: Enhanced audit trails now record onboarding, configuration, and content updates for improved visibility.
  • Improved admin tools: Patient search now finds all related results, and onboarding features clearer logic and easier document upload.
  • Accessible historical data: Daily reports provide easier access to organized paper EOB data.

Details

πŸš€ New Features & Enhancements

  • Expanded Batch Processing for Azalea – Ingestion capacity increased from 100 to 10,000 records at a time.
  • Improved Billing Integration for Iraan General Hospital – Hospital-specific billing workflow enhancements.
  • Auto-Charge Flexibility – Support for installment changes and auto-charge updates.
  • Balance Management – Daily patient balance checks and automated bill voiding.
  • Smarter Notifications – Alerts for expired payment methods and upcoming charges.
  • Okta Single Sign-On Experience – One-click / β€œno-click” login option.
  • Audit Trails & Tracking – Logs added for onboarding, content, and configuration updates.
  • Patient Search Improvements – Broader results for administrative ease.
  • Onboarding Experience Enhancements – Improved UI, error prevention, document upload.
  • Historical Data Access – Easier daily visibility into paper EOB data loads.
  • Localization Updates – Timestamps adjusted to user time zones.

πŸ› οΈ Bug Fixes

  • Billing Accuracy – Fixed Azalea ingestion errors, incorrect balances, missing new bills.
  • Transaction Reporting – Resolved report failures.
  • Analytics Accuracy – Corrected inflated activity conversion rates.
  • Payment Plans & Fees – Technology fees display only when applicable.
  • Subscriptions – Addressed incorrect bill amounts in edge cases.
  • Mobile Experience – Fixed overlapping β€œPay Now” buttons on high-res views.
  • Onboarding Portal – Fixed merchant ID request failures and auto-logout issues.
  • ACH Payments Display – Declined payments no longer show as successful.
  • Data Submissions – Prevented name truncation during Worldpay submissions.
  • FullStory/Tracking – Accurate capture of patient/copayment workflows.
  • User Preferences – Resolved popup issue with autopay communications.
  • Collections – Corrected dunning report date issues when contact preferences limited.

⚠️ Known Issues in This Release

  • There are no known issues in this release.
release billing integration notifications 25.8.1 auto-charge payment plans subscription management patient balance management

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Multi-factor Authentication (MFA)
  • Configuring Organizations
  • Using the Transaction Report
  • PatientPay 25.6.1

Copyright 2025 – PatientPay.

Knowledge Base Software powered by Helpjuice

Expand