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PatientPay 25.6.1

Major upgrades for onboarding, privacy, reporting, and payment experiences now available.

Written by Brian Basho

Updated at September 3rd, 2025

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Table of Contents

Go-Live Date:This release is generally available on June 25, 2025. Release Overview Highlights in This Release 🚀 New Features & Enhancements 🛠️ Bug Fixes ⚠️ Known Issues in This Release

Go-Live Date:
This release is generally available on June 25, 2025.

Release Overview

This release makes onboarding faster, more secure, and easier for both administrators and applicants. You’ll find:

  • Streamlined onboarding: Track applications in one place with clear status updates.
  • Stronger privacy protections: Sensitive information is masked throughout applications and documents.
  • Improved applicant experience: Mobile-friendly portals support uploads, digital signatures, and notifications.
  • Faster reporting: New reports and exports provide quicker, more accurate insights.
  • Enhanced payments: Card reader and EMV integrations deliver smoother, more reliable transactions.

Highlights in This Release

🚀 New Features & Enhancements

  • Simpler Admin Management: Manage onboarding with a redesigned dashboard and real-time status tracking.
  • Stronger Security: Protect applicant information with role-based access and two-step verification.
  • Better Applicant Experience: Applicants receive secure invites, can save progress, upload documents, and sign digitally with ease.
  • Seamless Document Handling: Completed applications are securely archived as signed PDFs.
  • Automatic Notifications: Instant alerts keep staff informed as applications are submitted.
  • More Powerful Reporting: Access new reports, including a Virtual Credit Card (VCC) Transaction Report with filters and export options.
  • Faster User Management: Search and onboarding workflows run more smoothly, with easier CSV data downloads.
  • Improved Payments: Enhanced device integrations ensure reliable transactions, with clearer labeling for Amex cards.
  • Smoother Processing: Updates improve speed and accuracy for payments and reconciliation.
  • Better Account Matching: Virtual card payments now match more accurately to accounts.
  • Clearer Navigation: Dashboards and forms are refined for faster, easier access.
  • Mobile-Friendly Design: IDs and banking documents can be uploaded seamlessly on mobile devices.
  • Guided Workflows: New prompts and validation messages offer support every step of the way.

🛠️ Bug Fixes

  • Application forms now feature consistent dropdowns, better data masking, and improved calendar behavior.
  • Status updates and notifications are more reliable and easier to understand.
  • Payment history displays and plan calculations are more accurate.
  • File uploads, user management, and data exports now have stronger error prevention.
  • Search and breadcrumb navigation are improved for quicker access.

⚠️ Known Issues in This Release

  • There are no known issues in this release.
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